Privacy Policy

Last updated: 01/01/2026

This is a Privacy Policy for Hank AI Agent Ltd (“We”, “Us”, “Our” or “Hank”). Hank AI Agent Ltd (Company no: 16423093) is committed to protecting your personal data. This policy explains how personal data collected from you, directly or indirectly, is used and processed by us, including how Artificial Intelligence (AI) technologies are used within the Service.

For the purposes of the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK GDPR), the Data Controller is Hank AI Agent Ltd. We are registered with the Information Commissioner’s Office (ICO) under registration number ZC038018.

If you have any questions or concerns about this Policy, please contact our Data Protection Officer at dpo@hankaiagent.com.

1. Definitions

Capitalised terms have the meanings defined below, regardless of whether they appear in singular or plural.

  • Account: A unique account created for you to access our Services.

  • Company: Hank AI Agent Ltd (Company no: 16423093).

  • Cookies: Small files placed on your device to improve website functionality.

  • Country: United Kingdom.

  • Data Controller: The entity determining how and why personal data is processed.

  • Data Processor: An entity processing data on behalf of the controller.

  • Device: Any electronic device used to access the Service.

  • Personal Data: Information relating to an identifiable individual.

  • Processing: Any operation performed on personal data.

  • Service: Our platform, website, and related services.

  • Website: https://hankaiagent.com/

  • You: The individual or legal entity using the Service.

2. The Information We Collect

2.1 Personal Data

The personal data we collect depends on how you interact with our Services.

Landlords & Property Managers

Name, telephone number, home and work address, email address, company details, IP address, online identifiers, property information, location data, website usage data, emails and call records.

Tenants

Name, contact details, address history, employment status, date of birth, nationality, occupation, income, identification documents, employment history, IP address, online identifiers, location data, and website usage data. Additional data may be collected through guarantors or the Home Setup feature.

Payment Information

Name, address, bank details, payment card number, expiry date, and security code.

2.2 Usage Data

Automatically collected data such as IP address, browser type, operating system, device identifiers, pages visited, and access times.

2.3 Cookies

We use cookies to improve your experience and analyse website usage.

  • Strictly Necessary Cookies

  • Analytical & Performance Cookies

  • Functionality Cookies

  • Targeting Cookies

3. Use of Artificial Intelligence (AI)

Our Services use AI and machine learning to generate responses, improve system performance, maintain security, and automate insights. We do not use AI to make decisions with legal or similarly significant effects without human oversight.

3.1 Third-Party AI Services

  • Process data only under our instructions

  • Do not use data for their own model training

  • Comply with strict confidentiality and security requirements

4. How We Share Your Personal Data

We never sell your personal data. Data may be shared with landlords, suppliers, analytics providers, legal authorities, or trusted referencing contractors where required.

5. Data Retention

We retain personal data only as long as necessary and in accordance with our Data Retention Policy.

6. Data Security

We use appropriate technical and organisational measures including encryption and access controls, though no system is 100% secure.

7. International Data Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place.

8. Your Data Subject Rights

  • Access, correct or delete your data

  • Withdraw consent

  • Object to or restrict processing

  • Data portability

  • Opt out of communications

  • Lodge a complaint with the ICO

9. Children’s Privacy

Our Services are not intended for children under 18 years of age.

10. Links to Other Websites

We are not responsible for the privacy practices of third-party websites.

11. Changes to This Policy

This policy may be updated periodically. The latest version will always be available on this page.

12. Contact Us

Email: dpo@hankaiagent.com